业务说明

商户可通过调用此接口，查询指定时间段的所有用户投诉信息，以分页输出查询结果。

请求报文

JSON:

{
    "request_type": "risk_complaints_listquery_request",
    "isspid": "39493002",
    "transaction_id": "query202406170000000001",
    "system_id": "8888",
    "seller_account": "66660000000000001",
    "begin_time": "20240617000000",
    "end_time": "20240617235959",
    "page": "1",
    "size": "10",
    "sign": "2EB4051F33C84719D59E0F5EADACF5D2"
}

XML:

<?xml version="1.0" encoding="GBK"?>
<business_trans>
    <request_type>risk_complaints_listquery_request</request_type>
    <isspid>39493002</isspid>
    <transaction_id>query202406170000000001</transaction_id>
    <system_id>8888</system_id>
    <seller_account>66660000000000001</seller_account>
    <begin_time>20240617000000</begin_time>
    <end_time>20240617235959</end_time>
    <page>1</page>
    <size>10</size>
</business_trans>

请求报文说明

返回报文

JSON:

{
    "response_type": "risk_complaints_listquery_response",
    "isspid": "39493002",
    "transaction_id": "query2022083111260000001",
    "seller_account": "66660000000000001",
    "page": "1",
    "size": "10",
    "list": [
        {
            "agentOrg": "55333100000F6UR",
            "complaint_detail": "需要退款没找到入口，请商家联系我",
            "complaint_id": "200000020241213110233971398",
            "complaint_order_info": [
                {
                    "amount": "1",
                    "out_trade_no": "241213123010143223",
                    "transaction_id": "4200059297202412138968485906"
                }
            ],
            "complaint_state": "PENDING",
            "complaint_time": "2024-12-13T11:37:19+08:00",
            "complainted_mchid": "608051663",
            "merchantName": "福建创贝信息科技有限公司927605",
            "merchantNo": "563391048169ZC3",
            "payer_phone": "18659101805"
        }
    ],
    "result": {
        "id": "0000",
        "comment": "查询成功"
    },
    "sign": "824FE953936278AEE61CA8CEE8A08C86"
}

XML:

<?xml version="1.0" encoding="GBK"?>
<business_trans>
    <response_type>risk_complaints_listquery_response</response_type>
    <isspid>39493002</isspid>
    <transaction_id>query2022083111260000001</transaction_id>
    <seller_account>66660000000000001</seller_account>
    <page>1</page>
    <size>10</size>
    <list><![CDATA[
    [
        {
            "agentOrg": "55333100000F6UR",
            "complaint_detail": "需要退款没找到入口，请商家联系我",
            "complaint_id": "200000020241213110233971398",
            "complaint_order_info": [
                {
                    "amount": "1",
                    "out_trade_no": "241213123010143223",
                    "transaction_id": "4200059297202412138968485906"
                }
            ],
            "complaint_state": "PENDING",
            "complaint_time": "2024-12-13T11:37:19+08:00",
            "complainted_mchid": "608051663",
            "merchantName": "福建创贝信息科技有限公司927605",
            "merchantNo": "563391048169ZC3",
            "payer_phone": "18659101805"
        }
    ]
    ]]></list>
    <result>
        <id>0000</id>
        <comment>查询成功</comment>
    </result>
</business_trans>

返回报文说明

标准接口会因业务升级需要而新增节点，请在解析返回报文时避免新增未知节点产生的程序出错！

标准接口会因业务升级需要而新增节点，请在解析返回报文时避免新增未知节点产生的程序出错！

list 数据列表 (JSONArray)

complaint_order_info 投诉单关联订单信息 (JSONArray)